How can I place my order? How can I pay?
- Find all the items you would like to order and add them to your cart by pressing the “Add to Cart” button on each product page.
- Proceed to checkout by clicking the shopping cart in the upright corner and click “checkout” button.
- After entering your shipping details, you can select your method of payment and continue to pay for your order.
I can’t place an order, what should I do?
- If you’re still receiving an error message after reviewing your payment information, billing and shipping address, make sure you are using the latest version of your web browser.
- If you continue to receive error messages, please contact Customer Support at info(at)scalemodz.com
Where is my order confirmation?
- After placing your order, you’ll automatically receive an order confirmation e-mail. If for some reason, you did not receive an email, please check your spam folder.
I just placed my order, can I add another item to it?
- Contact the customer service team (info(at)scalemodz.com) with all the details of what product(s) would you like to add to your order.
SHIPPING
When will my order ship?
- Most orders ship within 1-2 days after purchase. Please note, orders are only shipped on business days.
How long does delivery take?
- Our usual shipping time is 2-7 business days, although shipping times can differ depending on your selected courier.
- If you have not received your order within 10 business days of your order, please contact us at info(at)scalemodz.com.
Where can I use my discount code?
- All discount codes are entered during checkout. Please write your discount code to the dedicated box on the checkout page.
